plumbing Services & Repair
London, Ontario & Surrounding Area

When selecting a plumber in Ontario, it’s crucial to consider several factors to ensure you get quality and reliable service. Here’s a guide to help you make an informed decision:

Accreditations and Certifications
The foremost criterion when choosing a plumber in Ontario is to check their accreditations and certifications. Plumbers in Ontario should hold a valid plumbing ticket. You can verify their credentials on the Skilled Trades Ontario website. This site allows you to confirm if they are registered and in good standing, which is crucial for ensuring the plumber is qualified to carry out the necessary work.

Employment with a Reputable Company
Assess whether the plumber is an employee of a larger, reputable company. Companies like Donaldson Home Services in Ontario typically only hire skilled professionals. Being part of such a company often indicates that the plumber has undergone rigorous vetting and is supported by a team that guarantees quality service.

Insurance Coverage
In Ontario, all legitimate tradespeople, including plumbers, should have insurance coverage. This insurance protects you in case of any accidents or damages that occur during the job. If a plumber or their company cannot provide proof of insurance, it’s a red flag, and you should consider finding another service provider who can offer this assurance.

Customer Promise
Look for a company that clearly states its customer promises and gurantees. This is a good indicator of their commitment to quality service and customer satisfaction. A company that outlines its values and promises transparently is more likely to be reliable and trustworthy.

Local vs. National Companies
Choosing between a local Ontario plumber and a national company has its pros and cons. Local plumbers often have the advantage of being familiar with the area and can respond quickly to emergencies. They are also more likely to offer personalized service. On the other hand, national companies might have established reputations and a broader range of services but may come with longer wait times and higher costs. In Ontario, local plumbers tend to provide a more cost-effective and personal service while still maintaining high quality.

Online Reviews
Check the plumber’s reviews on platforms like Google, HomeStars, and Yelp specific to Ontario. A predominance of positive reviews is a good indicator of reliability and quality of service. While it’s normal to find a few negative reviews, the overall positive sentiment among customers is a strong sign of a trustworthy plumber.

Website and Information
Evaluate the plumber’s website to see if it provides comprehensive information about their services, credentials, and helpful tips for homeowners. A well-maintained website suggests that the company is professional and committed to transparency and customer service. Also, jump onto social media to see if they actively advertise or post because a company that does marketing is likely more legitimate as they have put themselves in the media spotlight and have far more to lose by mistreating clients and the bad review spreading.

Transparency in Pricing
It’s essential to understand the cost structure before hiring a plumber. In Ontario, plumbers should provide a clear and detailed quote before starting any work. They should also be upfront about any trip fees, also called a service call or diagnostic fee. Opting for a plumber who offers flat-rate charges for diagnostic work can often be more predictable than hourly rates. If it takes three full hours to find the problem you pay the full charge while a flat rate diagnostic fee is a safer bet. Always request a written quote to ensure there are no surprises later.