DONALDSON HOME SERVICES
More Than a Home Service CompanY
Local, family-owned experts providing heating, air conditioning, duct cleaning, plumbing, and bathroom renovations with the care, protection, and support homeowners deserve.
OUR STORY - A FRIEND IN YOUR HOME
Donaldson Heating & Air Conditioning, now known as Donaldson Home Services is owned & operated by Jamie and Anna Donaldson.
After seeing one too many homeowners being taken advantage of by predatory business practices, false information and over-priced services, Jamie and Anna knew they wanted to do something about it.
In 2013, Jamie started making ductwork on a their picnic table in the backyard. He would work from 5am to 12am if it meant helping someone be more comfortable at home. As Donaldson Heating & Air Conditioning grew, they realized how much families didn’t actually know about how much HVAC can affect their home and health.Before they knew it, the True Care Warranty was born!
Our purpose is to keep you safe & comfortable by providing WOW-service, reliable brands & products, offer ongoing support programs, and by helping you make informed decisions about your home comfort.
As a local family-owned business, we will always be a friend in your home!
Our Home Service Solutions
At Donaldson Home Services, we offer practical, professional solutions tailored to the needs of your home. Every property is different, so we take the time to understand your situation and recommend the right path forward.
HEATING
Keep your home warm, efficient, and comfortable with expert heating service, repairs, maintenance, and new system installations designed for reliable performance.
AIR CONDITIONING
Stay cool through the hottest months with dependable air conditioning installation, repair, and maintenance tailored to your home and comfort needs.
PLUMBING
From everyday repairs to bigger plumbing upgrades, our team delivers dependable solutions that keep your home running smoothly and efficiently.
DUCT CLEANING
Improve airflow and create a cleaner indoor environment with professional duct cleaning designed to help your system run at its best.
RENOVATIONS
Upgrade your space with thoughtful renovation solutions that combine comfort, function, and craftsmanship to better fit your home and lifestyle.
Thank you to all of our clients in London, St. Thomas, Woodstock, Strathroy & surrounding communities for choosing us as your home service provider and for continuing to support our Local Family Business
– Jamie & Anna Donaldson
what clients love
Working With Donaldson:
No call centers so you talk to someone local
You are a long-term client, not a one-time customer. Get ongoing support before, during, and after a service.
Industry leading True Care Warranty has you covered for 15 YEARS of parts & labour on premium furnaces and air conditioners.
In 2020, we were the fastest growing HVAC company on Canada’s Top 500 List, voted London’s Favourite HVAC for Community Votes 2020
Were fully Google Guarantee and maintain an A+ rating with the Better Business Bureau.
Community Votes Winner in all of our departments & London’s Top Choice 2022, 2023, 2024 & 2025.
In 2023, we were awarded The Medium Business of the Year Award by the London Chamber of Commerce.
Donaldson tech only and no subcontractors
Licensed under TSSA, Techs will assess the situation and go over repair options with you before doing any work.
Make sure to check out our 90-Day Repair Guarantee.
Upfront Pricing and professional quotes with all-inclusive, easy-to-understand, upfront pricing.
Our Comfort Advisors whose job is to guide you through the best replacement, financing, and warranty options for your and your home.
our team
your protection
We stand behind everything we do – these written guarantees were designed just for you.
Inclusive & Upfront Pricing
Whether it’s a repair or you are considering a new furnace or air conditioner, no one likes surprises. To make things as easy and as transparent as possible, most of our pricing is inclusive (parts & labor). Find comfort in your home and in your budget.
90-Day repair Guarantee
If we’ve been in your home within 90 days and you’re still having the same problem, we will come look at it again with no additional trip charge. If you go ahead with a Technician’s professional repair recommendation, get Lifetime Repair Guarantee on that repair. Learn more about our Life Time Repair Warranty.
Size Guarantee
The only viable way to know what size furnace or air conditioner your home needs is to perform a Heat Loss/Heat Gain Analysis that considers specific construction elements of the home such as size, windows, insulation, number of people and more. The proper size equipment will ensure optimal energy efficiency, operation and help you get the longest life out of your system.
No "lemon'" Guarantee
No one likes a dud. Manufacturer’s have admitted that 3% of new equipment may come with a defect. Should you heat exchanger or compressor fail with proper maintenances in the first 5 years, we will replace it free of charge.
The Unbeatable 15 year True Care Warranty
True Care was inspired by how we truly care. With the purchase of a premium furnace, get 15 years of parts & labour coverage, plus a free maintenance (including filter) every year, an upgraded air filtration system, wifi thermostat, exclusive discounts & priority booking – more.
DONALDSON'S CORE VALUES
Safety First For Our Family & Yours
Delivering Wow Through Service
Demonstrating the Highest Level of Integrity
Creating a Great Place to Work
WE INSTALL THE TOP FURNACE AND AIR CONDITIONER BRANDS
At Donaldson Home Services, we only install reliable, top-performing furnace and air conditioner brands that meet our standards for quality and efficiency. Read more about why we choose the brands we offer.
Why Donaldson Home Services Chooses Trane, Lennox, Goodman and Continental for HVAC Systems
For quality, comfort and peace of mind, our technicians are trained on top of the line Trane furnaces and air conditioner and on some of the more complex systems so that we can offer you the most options.
When it comes to furnaces and air conditioners, we strive for a ‘good, better, best’ system. Here are some of the best brands we offer.
our commitment
We have grown to consist of 50+ experts and 30+ service vehicles allowing us to assist clients promptly where and when they need us. We also offer upfront pricing on all services and installations and provide additional coverage with our company’s extended True Care Protection Warranties on featured equipment.
We promise to provide “Wow Through Service” and back all repairs with a Lifetime Repair Guarantee*. We are registered with TSSA, have liability insurance, are considered a premium equipment dealer and do not hire outside contractors.
We maintain an A+ rating with the Better Business Bureau, voted Platinum London Community Votes Winner, Top Choice Award winner, Best of London Winner for best HVAC contractor and have a multi-year standing as one of London’s ThreeBestRated.ca trusted contractors. Our high rating on Google also reflects our ongoing quality of service from our team at Donaldson Home Services.
In 2023, Donaldson Home Services team received the London Chamber of Commerce’s Medium Business of the year award in recognition of our quality client services, successful business model, and workplace & staff satisfaction.
*Donaldson Home Services warrants and guarantees to the original purchaser, that should a client accept and purchase our recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the customer owns the residence in which the recommended repair was provided or until the Unit in which the Covered Repair was performed, if applicable, is replaced.
