DONALDSON HOME SERVICES
True Care Protection for 10 to 15 Years
More than a standard warranty — True Care gives homeowners long-term protection, annual maintenance, priority service, and added value with qualifying new systems.
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Get a new furnace and air conditioner with True Care and enjoy stronger coverage, included perks, and peace of mind built for the long run.
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More Than a Warranty
You do not just get a warranty — you get Donaldson’s guarantee. True Care is designed to help homeowners protect their investment, support long-term system performance, and get more value out of a new heating and air conditioning system. The current page positions True Care as offering 10 to 15 years of coverage, annual maintenance, ongoing perks, and upgrades with qualifying installations.
The Donaldson Family of Warranties
Choose the package that helps maintain the operation of your system for the next 10 to 15 years. The current page presents True Care as a tiered offering built around long-term support and maintenance.
Warranties
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We Value Your Home Guarantee
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We Value Your Safety Guarantee
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We Value Your Time Guarantee
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We Value Your Satisfaction Guarantee
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Upfront Pricing Guarantee
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Sizing Guarantee
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"No Lemon" Guarantee
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Parts Warranty
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Labour Warranty
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Components Covered
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Maintenances Included
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Annual Filter Included
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Filter Upgrade
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WiFI Thermostat Upgrade
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Priority Booking
Basic
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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10
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1
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Internal Component
Standard
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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10
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10
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Internal Component
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1
true care 10
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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10
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10
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Complete Coverage
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10
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Yes
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5" Filter
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Optional
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Yes
true care 15
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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INCLUDED
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15
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15
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Complete Coverage
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15
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Yes
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5" Filter
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Optional
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Yes
Why True Care Matters
A new heating and air conditioning system is one of the most important comfort investments in your home. Standard manufacturer warranties often only cover limited parts for a set period and may not include labour. True Care goes further by helping protect both the equipment and the homeowner’s experience after installation. The current page explains that manufacturer warranties are often limited to parts only, while True Care extends support with added labour coverage and maintenance benefits.
It is not just about replacing equipment — it is about protecting comfort, performance, and long-term value.
HOW A CAR AND FURNACE/AC WARRANTY ARE ALIKE
It comes down to protecting your home against faulty manufactured equipment. Just like a new car off the lot stops working in year 1 or year 5, a warranty on your vehicle insures you are protected for a set period of time While a car costs more than a new HVAC system, a top line furnace & AC can cost upwards of $10,000+ installed. Like your car, heating or cooling your home is an essential part to living comfortably. A furnace warranty is very different from an extended warranty on a TV.
Maintaining the warranty on both a car and furnace require maintenances, this means that if you are not getting regular oil changes, then it voids the car’s warranty, the same for furnaces that require yearly filter changes.Â
Just like your car which needs oil changes, tire care, and visual inspections for damage, so does your furnace and ac need to be cleaned of dirt,debris and hair to ensure it actually lasts the 10 to 15 years. This why a furnace warranty comes with several yearly maintenance.Â
What’s Included with True Care
True Care includes more than standard warranty protection. It is designed to support your system year after year with practical long-term benefits.
10-15 years parts & labour coverage
Many standard manufacturer warranties only cover limited parts and do not include labour. True Care extends protection with up to 15 years of parts and labour coverage on qualifying installed equipment.
wifi thermostat upgrade
If you upgrade your thermostat at the time of furnace replacement, Donaldson may include a WiFi thermostat at no additional cost on qualifying systems.
5 inch filter system upgrade
Instead of a standard 1-inch filter system, True Care includes an upgrade to a 5-inch filter system on qualifying systems, helping support equipment protection and indoor air quality.
free annual maintenace
Donaldson contacts you each year to schedule your free annual maintenance visit, which helps support safe, efficient operation and is part of maintaining your True Care coverage. The current page also notes that a free filter replacement is included with every maintenance.
priority booking
True Care customers receive the earliest available appointment options when service is needed.
Maintenance Plans for Every Home
Our 10, 20, & 30 plans allow you to choose how many pieces of equipment you want Donaldson Home Services to maintain in your home year round.
10
Furnace or Air conditioner Care Plan-
Coverage for your furnace or air conditioner
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1 Maintenance per Year included
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1 Visit per Year
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Waived Diagnostic Fee for unit Covered
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15% Repair Discount
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Priority booking
30
Whole Home Care Plan-
Whole Home Care Plan ensure coverage for all home comfort systems including furnace, air conditioner, water heater, humidifier, HRV, & fireplaces
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1 Maintenance per Unit included
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2 Visit per Year
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Waived Diagnostic Fee For All Comfort Systems
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15% Repair Discount
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Priority Booking
20
Furnace and Air Conditioner Care Plan-
Coverage for your furnace and air conditioner
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1 Furnace Maintenance per Year included
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1 Air Conditioner Maintenance per Year included
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2 Visits per Year
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Waived Diagnostic Fee for both units
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15% Repair Discount
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Priority Booking
Why Annual Maintenance Matters
Routine maintenance helps protect your system, your comfort, and your warranty coverage. The current page emphasizes that annual maintenance supports warranty requirements, longer equipment life, and earlier issue detection.
Helps Maintain Warranty Coverage
Some manufacturer warranties may become void if required maintenance is missed. True Care helps make ongoing maintenance easier to keep up with.
Helps Extend System Life
Dirty filters and neglected maintenance can contribute to premature system wear and higher operating costs. The page specifically highlights dirty filters as a leading cause of early failure.
Supports Safe, Efficient Operation
Annual maintenance gives technicians the chance to inspect your system, help optimize performance, and identify issues before they turn into larger problems.
True Care helps make maintenance easier, more consistent, and more valuable over the life of your system.
True Care FAQs
True Care is Donaldson’s long-term protection program for qualifying new heating and air conditioning systems. It includes coverage, maintenance, and added homeowner benefits.
The page presents True Care as offering 10 to 15 years of protection, depending on the package and qualifying equipment.
Yes. One of the key benefits highlighted on the page is parts and labour coverage for qualifying systems.
Yes. The current page says annual maintenance is included and that Donaldson contacts homeowners each year to schedule it.
Yes. The page highlights upgrade options such as a WiFi thermostat and a 5-inch filter system on qualifying systems.
Maintenance helps support warranty requirements, system performance, energy efficiency, and long-term equipment life.
Yes. The page also promotes stand-alone maintenance plans for homeowners who want Donaldson to maintain equipment throughout the year.