About donaldson home services
Heating, Cooling, Duct Cleaning, Plumbing, Bathroom Renos, Electrical
the donaldson difference
We are your home services:
- Heating: Furnaces, Heat Pumps & Boilers
- Cooling: ACs, Heat Pumps and Ductless Systems
- Water Heaters: Tankless, Power Vents and Conventional
- Plumbing: Drain Cleaning, leaks, toilets, sinks and pipes
- Duct Cleaning: Unlimited Vents & Dryer Vent
- Bathroom Renovations
- Electrical Services
See how we can help or call us today.
London’s largest family-owned HVAC and home service provider, we are always a friend in your home, keeping you safe & comfortable. The Donaldsons designed industry leading warranties and guarantees to protect homeowners – that’s you! The Donaldson Difference is everything we do differently, just for you!
Working With Donaldson:
- No call centers so you talk to someone local
- You are a long-term client, not a one-time customer. Get ongoing support before, during, and after a service.
- Industry leading True Care Warranty has you covered for 15 YEARS of parts & labour on premium furnaces and air conditioners.
- In 2020, we were the fastest growing HVAC company on Canada’s Top 500 List, voted London’s Favourite HVAC for Community Votes 2020
- Were fully Google Guaranteed* and maintain an A+ rating with the Better Business Bureau.
- Community Votes Winner in all of our departments & London’s Top Choice 2022, 2023 & 2024
- In 2023, we were awarded The Medium Business of the Year Award by the London Chamber of Commerce.
- Donaldson tech only and no subcontractors
- Licensed under TSSA, Techs will access the situation and go over repair options with you before doing any work.
- Make sure to check out our 90-Day Repair Guarantee.
- Upfront Pricing and professional quotes with all-inclusive, easy-to-understand, upfront pricing.
- Our Comfort Advisors whose job is to guide you through the best replacement, financing, and warranty options for your and your home.
Your protection
We stand behind everything we do – these written guarantees were designed just for you.
Inclusive & Upfront Pricing
Whether it’s a repair or you are considering a new furnace or air conditioner, no one likes surprises. To make things as easy and as transparent as possible, most of our pricing is inclusive (parts & labor). Find comfort in your home and in your budget.
90-Day repair Guarantee
If we’ve been in your home within 90 days and you’re still having the same problem, we will come look at it again with no additional trip charge. If you go ahead with a Technician’s professional repair recommendation, get Lifetime Repair Guarantee on that repair.
Size Guarantee
The only viable way to know what size furnace or air conditioner your home needs is to perform a Heat Loss/Heat Gain Analysis that considers specific construction elements of the home such as size, windows, insulation, number of people and more. The proper size equipment will ensure optimal energy efficiency, operation and help you get the longest life out of your system.
No "lemon'" Guarantee
No one likes a dud. Manufacturer’s have admitted that 3% of new equipment may come with a defect. Should you heat exchanger or compressor fail with proper maintenances in the first 5 years, we will replace it free of charge.
The Unbeatable 15 year True Care Warranty
True Care was inspired by how we truly care. With the purchase of a premium furnace, get 15 years of parts & labour coverage, plus a free maintenance (including filter) every year, an upgraded air filtration system, wifi thermostat, exclusive discounts & priority booking – more.
a friend in your home
Donaldson Heating & Air Conditioning, is owned & operated by Jamie and Anna Donaldson.
After seeing one too many homeowners being taken advantage of by predatory business practices, false information and over-priced services, Jamie and Anna knew they wanted to do something about it.
In 2013, Jamie started making ductwork on a their picnic table in the backyard. He would work from 5am to 12am if it meant helping someone be more comfortable at home. As Donaldson Heating & Air Conditioning grew, they realized how much families didn’t actually know about how much HVAC can affect their home and health. Before they knew it, the True Care Warranty was born!
Our purpose is to keep you safe & comfortable by providing WOW-service, reliable brands & products, offer ongoing support programs, and by helping you make informed decisions about your home comfort.
As a local family-owned business, we will always be a friend in your home!
For quality, comfort and peace of mind, our technicians are trained on top of the line Trane furnaces and air conditioner and on some of the more complex systems so that we can offer you the most options.
When it comes to furnaces and air conditioners, we strive for a ‘good, better, best’ system. Here are some of the best brands we offer.
RATED MOST RELIABLe
Trane is an American Standard brand that offers some of the most robustly tested equipment in the industry! Trane equipment forgoes extreme heat, pressure, freezing and shock tests to ensure it can maintain performance and efficiency in extreme weather. Trane offers one of the only furnaces with a full stainless steel heat exchanger backed by their manufacturer warranty for 99 YEARS and is actually what inspired our extended 15 year True Care Warranty.
We also offer a more affordable option air conditioner known as RunTru by Trane.
If the last thing you want to be thinking about is your furnace or air conditioner, Trane is a great option for you!
our latest addition
Lennox is a brand known for its dependability when it comes to premium home comfort. Lennox has been pursuing perfect air for nearly 130 years. The products are technologically advanced, manufactured to the highest standards, rigorously tested and built to stand the test of time. Modern Lennox products are known for their efficiency and innovation. Many of the brand’s top products reach SEER (Seasonal Energy Efficiency Ratio) ratings that other brands can’t match. While Lennox products are often seen as lavish, these energy savings are often worth the upfront cost.
internationally recognized
Daikin is focused on providing functional and stylish products. Daikin is a industry-leading manufacturer of high quality home comfort systems for residential & commercial applications. Daikin is known for their heat pump systems and is a great option if you’re looking for something reliable and affordable.
Most AFFORDABLE
Goodman is a well-known brand and is the most affordable furnace and air conditioner product we install. Although Goodman furnaces and air conditioners do not use the same premium materials and does not go through the same level of testing as Trane and Daikin, Goodman is still a reliable brand. Our Goodman products come with a standard 10 year manufacturer parts warranty and can be partnered with one of our Maintenance Care Plans for added piece of mind.
Meet with us for more information.
Our Commitment to Honest Advertising
Donaldson Home Services Branding Philosophy
We, as a company of people, serving people, promote our brand and infuse it with our industry knowledge to bring integrity to the trades industry. We are Trades You Can Trust and thus make genuine statements in our advertising to inform the public of the options available on the market. The marketing that Donaldson does generates revenue for our company and the employees whose livelihood relies on the success of the business, and the marketing also serves as a way we as an organization, can continue to deliver our stellar client experience to others. By choosing to do business with Donaldson Home Services, it enables us to continue to offer legitimate and trusted options to the city of London, ON and the surrounding areas.
The Donaldson Advertising Code of Ethics:
- 100% Genuine: We do not use advertising gimmicks or small print tactics.
- Up Front Pricing: We stand by the first price we give you and if it must change we have the discussion with you.
- Transparency: We advertise across multiple channels both digitally and physically to drive revenue for the company.
We are a fully transparent company and so we let our clients know where we advertise:
- Google Search Engine:
Furnaces | Heating Repair | A/Cs | Cooling Repair | Seasonal Promos | Duct Cleaning | Water Heaters | Plumbing | Drain Cleaning | Water Purification | Bathrooms | Renovations | Bathroom Tiles | - Google Local Services
- Google Business Profile
- Meta: Facebook & Instagram
- Radio: FM 98.1
- Bus Ads: Provided by the LTC
- Billboards: Provided by Pattison
- Lawn Signs: If you should ever see our lawn signs causing litter or environmental impact, please contact us and we will clean up the mess.
- Local Events
- Print Media: Latino News, London Inc. & others
- Our Red & Yellow Fleet: The work trucks and sales vehicles drive around the streets with our branding. If you see anyone of the Donaldson Home Services vehicles driving unsafely, please contact us.
Accessibility for ontarians with disabilities act (aoda)
Donaldson Home Services is committed to improving accessibility. We will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.
The company is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of team members, volunteers, and other staff members.
At Donaldson Home Services, we are committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication support. This includes publicly available information about our goods, services, and facilities, as well as publicly available emergency information.
Donaldson Home Services will consult with people with disabilities to determine their information and communication needs.
We will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to team members who have a disability. If using performance management, career development, and redeployment processes, we will consider the accessibility needs of team members with disabilities.
We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.
Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.
The entrances to Donaldson Home Services are wheelchair accessible and if at any point they become temporarily out of services, the public will be notified via our social media account on the disruption of service and when it is returned to accessible status.
Updated & Reviewed on December 15th, 2023.
77 Bessemer Rd, London, ON N6E 1P9
The best time to reach us is during office hours Monday-Friday 8:00am-5:00pm but call us any time! Don’t wait.
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Let's us know what you need! We are happy to help with Air Conditioning, Furnaces, Heat Pumps, Plumbing, Bathroom Renos, and Electrical hooks ups. All your home comfort needs.
