Reviews & Testimonials

AMAZING customer service!! Original appointment was in 10 days, but I received a text asking if I was available today! Less than 24 hours and repair is done...and by a woman! Maddison was very knowledgeable and friendly!! Highly recommend this company

We had our AC break down on us. I just happened to pass.a Donaldson truck in my neighbourhood. I called the company and the customer service person was so helpful in fitting us in quickly. In fact, the technician came by while he was in the neighbourhood. He was professional, diagnosed the problem quickly, had the replacement part in his truck, and the AC was in top notch shape!! I will certainly call Donaldsons again for our heating/AC issues. Thank you!

Amazing service , booked a service appointment to check Ac , from start to finish very happy with service , technicians both Maddison and Connor were very professional, on time and very transparent. Donaldson sends reminders and email with photo of person coming to the house which is great, never seen before. They send reports with explanation of the ac inspection . Cost is below market a share inspection cost. I had been misguided and was pushed into buying a new ac which triggered this inspection. I believe it would be unfair if I don’t leave a review for great service. This helps thank you

Fabulous experience with this company. Firstly Comfort Consultant - Danielle Cayen was informative, personable, friendly, reliable and professional. She answered all our questions (which there were many). She is simply a wonderful person. Technicians -Saleh, Evan and Tanner - all three were fabulous - they went over and beyond to make sure that we were comfortable with our new system. The work they did was thorough and they explained all that they did and showed us. Simply a remarkable team and are a prime example of old school customer service. Special little shout out to Tanner - a young fellow who recently got hired on. Clearly Donaldson hired an eager and well mannered individual. A fine example for all young adults starting out in a new career

I had Saleh & Evan come in and put in a new hot water heater and put a liner in my chimney down to my furnace and hot water heater and they were really good guys curtesy’s and extremely knowledgeable. . They said they wanted to make sure everything was done properly and safely so we would have no issues down the road . Which we greatly appreciated. Thanks guys and thank you again to Saleh and Evan everything is awesome !!

From first calling Donaldson to arrange the service call, to getting the final invoice receipt, it has been a very positive experience. Getting the email with the technicians name a photo, telling me they were on the way, was fabulous. Stephanie was courteous, professional, and very polite. She kept me informed of what she was doing, what she thought the problem was, how to deal with it, did the work, showed me the cause of problem and fixed it. When she was done, she cleaned up the area thoroughly. We couldn’t be happier! Thanks Stephanie!

Your team were all very professional. Jennifer was very helpful in showing us all the information on the heat pump and how it would be installed. We also ordered a water heater from her. The installers Josh, Quinn and Kiefer completed the installation quickly and did a neat and professional job. Also answered any questions that I had. They used a carpet runner from the back door to the basement to protect the floors. I would recommend Donaldson Services to others. George Fraser--London