Reviews & Testimonials

It was notable from my initial phone call with the receptionist, to Jen the Comfort Specialist (sales) who came to our house to discuss the possibility of purchasing a new furnace, and to Pat & Keifer who installed our new Trane furnace. I can say the service and interaction I had with everybody at Donaldson Home Service was second to none. I had been with one of the "monopoly companies" that have the lion's share of all HVAC & Water Heater business throughout Ontario for many years. Over the past number of years their service had gone downhill (farming out sales, service & installations to sub-contractors) and trying to speak or get a hold of anyone was near impossible. I did get quotes from other dealers to see what they had to offer. After interviewing three companies (which I had researched) there was absolutely no doubt in my mind to go with Donaldson's. They are a smaller family-owned business and have been doing things the right way since their inception in 2013. They are continuing to grow their business and have been able to hire a number of top HVAC sales, service & installation people over the past years. As a former publisher of a national HVAC magazine I can tell you a business with the success of a company like Donaldson Home Service doesn't just happen. It takes years and years of hard work building, holding on to and expanding a customer base and continually having a "personal touch" with those customers. By looking at all of the 5 star reviews which have been submitted over a number of years, this has definitely been the focus and key to Donaldson's success. Looking after customer's needs and providing exceptional service!!! During our meeting, Jen the Comfort Specialist took the time to question me and gather all of the information for our heating needs. She then took a number of measurements to ensure she would recommend certain products that would meet and fulfill our requirements. We were then able to look at different manufacturer's furnaces and price points in order to make an informed decision. Jen went over Donaldson's industry leading 10 & 15 year annual warranty programmes on parts and labour which are available with some of their products. I went with the 15 year warranty as I won't have to worry about parts & labour. Donaldson's will contact me when the annual service is due and takes the ownness off me to call for an annual inspection. Additionally, should there be any need for unscheduled services or breakdowns, these warranties take you directly to the front of the line. The decision as to where to purchase and servicing for our new furnace was easy. I would recommend Donaldson Home Service without hesitation to anyone looking for a new furnace, A/C or any other home products and/or services. They truly care about their customers and I get to deal with a SUCCESSFUL LOCALLY FAMILY-OWNED BUSINESS!!

Technician was very knowledgeable, polite and explained everything to me.

I was pleased with the customer responsiveness and high level of quality service that Donaldson provides. When I had an initial problem with my old equipment, I called them at 10:00pm at night and they were here by 11:00pm that night - although I was not an existing customer. From selecting a new furnace and A/C to the installation of it, they did an excellent job. I am comfortable with their strong warranty and ongoing maintenance plan, and highly recommend them.

Evan Installed humidifier on furnace. Very professional, explained everything, cleaned up after install, tested to ensure working.

Helpful friendly service

Spencer was great. He answered all of my questions, he instilled a lot of trust in me. I joined their maintenance plan and now I’m never going to worry about furnace again. Thank you!

Donaldson Heating and Air Conditioning have been great since we had our furnace, air conditioning and hot water tank replaced by then 7 years ago. Their technicians are always polite, courteous and thorough. I would not hesitate to recommend them to anyone. Although their business is growing they still have that local family business feel that instills trust.

If anybody is looking for a great company to install an air conditioner and furnace or hot water heater Donaldson’s are the people to call. If you want quality great service and friendly people you need to call Donaldson. I had an air conditioner put in a few months back the gentleman that came did a great job putting in the air conditioning unit I wasn’t happy with one area but that was OK I had them here today to install a hot water heater the gentleman that came their names were Warren and Quinn they did a fantastic job they were very knowledgeable very friendly and the cleanup was fantastic. I showed Warren the area I was not happy with from my air conditioner and he fixed it today he made my day so I’m going to refer this company to anyone that needs a great company. A job well done gentlemen my hats off to Donaldson for hiring great people. Thank you from the Millar’s