Donaldson Home Services is a local, family-owned company offering heating, air conditioning, plumbing, air quality and renovation services across London, Ontario and surrounding communities. Honest guidance, expert craftsmanship and 24/7 emergency service.
When your furnace, AC or plumbing fails, waiting isn’t an option. We offer 24/7 emergency service for furnace repair, AC repair and plumbing repair. Call now and we’ll work to get a technician to your home the same day, subject to availability.
Membership Plans
Annual furnace and AC maintenance with member benefits, from $10 a month.
Financing
Spread the cost of a new furnace, AC or heat pump with financing through Financeit, on approved credit.
Honest advice, expert craftsmanship and a commitment to treating every home like our own, backed by 4.9 stars from 3,000+ Google reviews.
We’re not a franchise. Donaldson has been owned and run by Jamie and Anna Donaldson since 2013, and our reputation matters to us personally.
We explain every option in plain language and help you choose what’s right for your home and your budget, never simply what’s most expensive.
We give you the full price before any work begins, and what you’re quoted is what you pay. No hidden fees or unexpected invoice charges.
True Care brings parts and labour, diagnostics, annual maintenance and priority service together on qualifying new furnaces and air conditioners.
From your first call to the work being completed, we guide you through every step with clarity, transparency, and care.
Step one
Call or book online to connect with our team and tell us what’s going on in your home.
Step two
A licensed technician visits your home, evaluates the issue and explains your options.
Step three
You’ll get upfront pricing before any work begins, so you know exactly what to expect.
Step four
We complete the work with care, stand behind it with our warranty, and make sure you’re comfortable.
True Care protects qualifying new furnaces and air conditioners with parts and labour, diagnostics, annual maintenance and priority service, all together in one program.
Get the True Care you deserve!
Donaldson Home Services was founded on a simple belief: homeowners deserve honest advice, quality workmanship, and service they can trust.
After seeing too many families pressured into unnecessary repairs and replacements, Jamie and Anna Donaldson built a company focused on doing things differently. Today our team helps homeowners across London and surrounding communities with heating, air conditioning, plumbing, air quality and renovation services, always putting your home’s needs first.
Locally based, with technicians across Southwestern Ontario. Don’t see your town? Give us a shout. Chances are we’re nearby.
Schedule a 2-hour arrival window for any home heating, air conditioning, or plumbing service. You’ll receive a text when we’re on the way, plus a photo of your technician so you know exactly who’s coming. Book now and experience service you can trust.
Choose how many pieces of equipment you want Donaldson to maintain year-round with our simple 10, 20 & 30 plans. A little care now means fewer surprises later.
Best value
Furnace, AC, water heater, humidifier, HRV & fireplaces
$30
/Month
Both units covered, 2 maintenance visits per year
$20
/Month
Coverage & 1 maintenance visit per year for one unit
$10
/Month
Waived Diagnostic Fee
15% repair discount
Priority booking
Have more questions? We’ve got the answers.
Yes, for new furnace installation, air conditioner installation and heat pump installations, and for bathroom renovations: your in-home estimate is free, with no obligation. Repairs, furnace maintenance, AC maintenance, duct cleaning and plumbing work get upfront pricing before any work begins, and a diagnostic or service fee may apply. Tell us what you need and we’ll let you know what to expect before booking. Contact our team.
Yes. We offer 24/7 emergency service. Call us now and we’ll work to get a technician to your home the same day, subject to availability. That covers furnace, air conditioning and plumbing problems across London and surrounding communities. For everyday bookings, you can schedule a 2-hour arrival window and get a text with your technician’s photo when they’re on the way. See the communities we serve.
True Care covers qualifying new furnaces and air conditioners. Depending on the system, coverage can include parts, labour, diagnostics, annual maintenance, trip charges, filters and priority service, all in one program. Coverage varies by installation, so our team will confirm exactly what your new system qualifies for. See what True Care covers.
Yes. Financing through Financeit is available on approved credit for qualifying furnace, air conditioning and other home service projects. You can apply online and get a quick decision, so you can move forward with the system your home needs and spread the cost over time. See how financing works.
Donaldson is a local, family-owned company, owned and run by Jamie and Anna Donaldson since 2013. Our TSSA-licensed gas fitters give honest recommendations and upfront pricing, and homeowners have given us 4.9 stars from 3,000+ Google reviews. We’re here to help you make the right decision for your home, not sell you the most expensive option. Read our story.
Explore our educational articles, FAQs, and guides to help you choose the right systems, save energy, and protect your home year-round.
Understand what HVAC warranties typically cover, why registration and maintenance matter, and what homeowners should know about parts, labour and extended coverage before choosing a new home comfort system.
Learn the most common air conditioning mistake homeowners make, how it can affect comfort, efficiency and equipment performance, and what you can do to keep your AC running properly.
Learn why regular air conditioning maintenance matters, what a professional AC tune-up includes, and how seasonal service can help keep your London, Ontario home comfortable throughout the summer.
Reach out today
Let us know what you need. We’re happy to help with furnaces, air conditioning, heat pumps, plumbing and bathroom renovations.
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Locally owned and operated, protecting London-area homes. Honest, no-pressure heating, air conditioning, plumbing, air quality and renovations.
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Proudly serving: London, St. Thomas, Strathroy, Woodstock, Tillsonburg, Ingersoll, Aylmer, Exeter, Lucan, Port Stanley, Komoka, Ilderton, Parkhill, Dutton, Glencoe
