Accessibility Policy & Statement

At Donaldson Home Services, we are committed to providing an accessible, inclusive and respectful experience for all customers, employees and visitors, including people with disabilities.

We strive to identify, prevent and remove barriers to accessibility in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable Ontario accessibility standards.

Accessible Customer Service

We are committed to providing equal access to our services and accommodating the individual needs of customers with disabilities.

Our team will make reasonable efforts to communicate in accessible ways, provide assistance when needed and support customers in accessing our services.

Visiting Our Location

Donaldson Home Services operates from a single, ground-floor facility in London, Ontario. Our location primarily supports our service operations and is not a traditional retail storefront.

Step-free access is available through our main entrance, with staff assistance available for visitors who require help opening the door.

Customers with accessibility requirements are encouraged to contact us in advance so we can help ensure a comfortable and convenient visit.

Website Accessibility

We are committed to improving the accessibility and usability of our website for all visitors, including people who use assistive technologies.

We aim to meet applicable Web Content Accessibility Guidelines (WCAG) standards and continue to identify and address accessibility barriers.

If you encounter difficulty accessing information or using any feature of our website, please contact us. We will work with you to provide the information or assistance you need in an accessible format.

Accessibility Feedback and Requests

We welcome feedback about the accessibility of our website, facilities and services.

If you experience an accessibility barrier, require an accommodation or would like information in an alternative format, please contact us.

Donaldson Home Services
London, Ontario
Email: contact@donaldsonheating.ca
Phone: 519-439-HEAT (4328)

Last updated: October 2026