A new furnace or air conditioner is a major investment. True Care goes beyond a standard warranty with parts and labour coverage, annual maintenance, priority service and long-term support from a local team in London, Ontario. Available on qualifying new furnaces and air conditioners.
True Care is Donaldson Home Services’ comprehensive protection program for select heating and air conditioning systems. But it’s designed to be more than a warranty.
While standard warranties may leave homeowners responsible for labour, maintenance, diagnostics and other costs, True Care brings more of your home comfort protection together in one program.
From annual maintenance and priority service to parts and labour coverage, it’s designed to make owning your new system simpler, more predictable, and far less stressful.
Because peace of mind shouldn’t end after installation day.
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A warranty shouldn’t leave you wondering what’s covered when you actually need help. True Care is designed to remove the common gaps that can lead to unexpected costs, delays, and uncertainty.
When you need help, you call Donaldson. We show up and help take care of it.
Most homeowners hear “10-year warranty” and assume they’re fully protected. But the number of years is only part of the story.
Some warranties cover parts only. Others add labour but still leave you responsible for maintenance, diagnostics, trip charges, refrigerant, filters, and other costs.
The better question isn’t just “How long am I covered?” It’s “What happens when I actually need help?”
True Care goes beyond traditional warranty protection by combining long-term coverage with valuable benefits that help keep your system running efficiently and reliably.
Parts and labour are covered on qualifying systems, so you can count on support long after installation day.
Your system receives professional maintenance every year, scheduled by our team so you never have to remember
True Care customers go to the front of the line. When you need service, you’re not waiting behind everyone else.
Every qualifying furnace includes a Wi-Fi-enabled thermostat, allowing you to monitor and adjust your home’s temperature from virtually anywhere.
If you sell your home, your True Care coverage can be transferred to the new homeowner, adding confidence during the sale. *Some restrictions apply. Call for details.
Instead of a standard 1-inch filter system, True Care includes an upgrade to a 5-inch filter system on qualifying systems, helping support equipment protection and indoor air quality.
Have more questions? We’ve got the answers.
True Care is Donaldson Home Services’ comprehensive protection program for qualifying new furnaces and air conditioners. It goes beyond a standard warranty by including parts and labour coverage, annual maintenance, priority service and other benefits designed to make owning your system simpler and more predictable. It starts with a furnace installation or air conditioner installation.
True Care provides coverage for up to 15 years, depending on the qualifying system installed. Our team explains exactly what coverage applies to your new system before installation. True Care is added at the time of installation, so ask about it during your free in-home estimate for a new furnace or air conditioner.
Yes. Unlike many standard warranties that cover equipment parts but leave homeowners paying for labour, True Care includes both parts and labour coverage for qualifying systems, along with diagnostics, refrigerant and trip charges, as the coverage table above shows. For how manufacturer warranties usually work, read our furnace and air conditioner warranty guide.
Yes. Professional annual maintenance is included with True Care, with a new filter at each visit, and our team reaches out when it’s time to schedule it, so your system stays properly cared for year after year. For equipment True Care doesn’t cover, our Membership Plans include annual maintenance instead.
Yes. Qualifying furnace installations include a Wi-Fi-enabled thermostat, so you can monitor and adjust your home’s temperature from virtually anywhere. Qualifying systems also get an upgrade from a standard 1-inch filter system to a 5-inch filter system, which helps protect the equipment and supports indoor air quality. See our indoor air quality services.
True Care is available on select Trane and Lennox furnaces and air conditioners chosen for their reliability, durability, performance, serviceability, and long-term manufacturer support. Ask our team which systems qualify when discussing your installation.
Explore our educational articles, FAQs, and guides to help you choose the right systems, save energy, and protect your home year-round.
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Call (519) 439-4328 or schedule your service online.
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