Gas fireplace repair and installation in London, Ontario
Warmth you can count on
Donaldson Home Services repairs, maintains and installs indoor gas fireplaces for homes in London and surrounding communities. From a fireplace that won’t light to a new installation, our licensed team helps you get more from one of the most comfortable features in your home, with upfront pricing before any work begins.
Do you need gas fireplace service?
A gas fireplace should provide reliable warmth when you need it. If yours is difficult to start, won’t stay lit, isn’t producing the heat it used to, or simply hasn’t been serviced in a while, it may be time to have it professionally inspected.
Donaldson provides gas fireplace repair, maintenance, installation, and replacement throughout London and surrounding communities. We’ll inspect your fireplace, determine what it needs, and explain your options clearly before any work begins.
Signs your gas fireplace may need service:
Not sure what your fireplace needs? Start by scheduling a service visit and we’ll take it from there.
Reach out today!
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Gas fireplace service, from start to finish
Gas fireplaces combine fuel, ventilation, electrical components and controls, so getting the details right matters. Our TSSA-licensed gas fitters take the time to properly inspect your system, explain what they find and recommend only the work you need.
Whether your fireplace needs a tune-up, repair or replacement, we’ll help keep it operating reliably so you can get back to enjoying it. Fireplace service is part of our heating services, alongside furnace maintenance and furnace repair, for homes in London and surrounding communities.
What to expect
Gas fireplace service should be straightforward. From your first call to the completed work, we’ll keep you informed and make sure you understand what your fireplace needs.
Step one
Schedule Service
Call, book online, or fill out the form and tell us what’s happening with your fireplace. We’ll ask a few questions about your system and book a 2-hour arrival window at a time that works for you.
Step two
Fireplace inspection
Our technician will inspect your fireplace and its key components, assess its operation, and troubleshoot any issues you’ve noticed. We take the time to identify the source of the problem rather than simply treating the symptom.
Step three
Explain options
Once we know what your fireplace needs, we’ll explain our findings and recommended next steps. Whether that means maintenance, a repair, or discussing replacement options, you’ll have the information you need to make a confident decision.
Step four
Service, repair or install
With your approval, we’ll complete the required work, test the fireplace, and make sure everything is operating properly before we leave. We’ll also explain the work completed and answer any questions you have about your system.
We install trusted gas fireplace brands
We install high-quality gas fireplaces from Kingsman and Continental, with options to suit a range of homes, spaces, and styles. Whether you’re replacing an existing fireplace or adding something new, we’ll help you choose the right system based on your space, heating needs, design preferences, and budget.
Gas fireplace repairs backed by our 90-day guarantee
Donaldson stands behind our repair work. If we’ve been in your home within 90 days and you’re still experiencing the same problem, we’ll come back and take another look with no additional trip charge. And when you proceed with your technician’s professional repair recommendation, that repair may be backed by our Lifetime Repair Guarantee for added peace of mind.
Why homeowners choose Donaldson
Honest advice, expert craftsmanship and a commitment to treating every home like our own, backed by 4.9 stars from 3,000+ Google reviews.
Local and family-owned
We’re not a franchise. Donaldson has been owned and run by Jamie and Anna Donaldson since 2013, and our reputation matters to us personally.
Honest recommendations
We explain every option in plain language and help you choose what’s right for your home and your budget, never simply what’s most expensive.
Upfront pricing
We give you the full price before any work begins, and what you’re quoted is what you pay. No hidden fees or unexpected invoice charges.
True Care protection
True Care brings parts and labour, diagnostics, annual maintenance and priority service together on qualifying new furnaces and air conditioners.
What your neighbours are saying about us
A better-burning fireplace starts here
A gas fireplace is more than a flame. Proper operation, routine maintenance, and knowing when to repair or replace your system can help you get reliable warmth from it for years to come.
How your gas fireplace works
Your gas fireplace relies on several components working together to provide safe, consistent heat. The ignition system starts the flame, while the burner, gas controls, venting, and other components help regulate operation and move heat into your home. Keeping these components clean and properly maintained helps your fireplace perform as intended.
Why regular fireplace maintenance matters
Even when your fireplace appears to be working normally, regular service gives a technician an opportunity to inspect and clean important components, check operation, and identify signs of wear or developing problems. It’s also a good time to address anything you’ve noticed since the previous visit.
Repair or replace your gas fireplace?
Not every fireplace problem means you need a new unit. The age and condition of your fireplace, availability of replacement parts, frequency of repairs, and the improvements you’re looking for can all affect the decision. Donaldson can assess your existing fireplace and explain whether repairing it or considering replacement makes more sense.
Membership Plans for every home
Choose how many pieces of equipment you want Donaldson to maintain year-round with our simple 10, 20 & 30 plans. A little care now means fewer surprises later.
Best value
Whole-Home Care
Furnace, AC, water heater, humidifier, HRV & fireplaces
$30
/Month
Furnace + AC Care
Both units covered, 2 maintenance visits per year
$20
/Month
Furnace or AC Care
Coverage & 1 maintenance visit per year for one unit
$10
/Month
Waived Diagnostic Fee
15% repair discount
Priority booking
Serving London, Ontario and surrounding areas
Locally based, with technicians across Southwestern Ontario. Don’t see your town? Give us a shout. Chances are we’re nearby.
Schedule a 2-hour arrival window for any home heating, air conditioning, or plumbing service. You’ll receive a text when we’re on the way, plus a photo of your technician so you know exactly who’s coming. Book now and experience service you can trust.
Gas fireplace FAQs
Have more questions? We’ve got the answers.
Regular professional maintenance keeps your fireplace operating properly and gives a technician the chance to inspect its components, clean the system where needed and catch developing issues. How often depends on the fireplace and how much you use it; many homeowners book a visit before the colder months. Our Membership Plans can include fireplaces.
A gas fireplace that won’t start can have several causes, including problems with the ignition system, pilot, controls or other components. Don’t keep trying to relight it. Our technicians troubleshoot the system, find what’s stopping it, and give you upfront pricing before any repair begins. Book a fireplace repair.
Yes. We service all makes and models, including systems we didn’t install. That includes older indoor gas fireplaces, and we can troubleshoot most common fireplace problems on the first visit. If you’re unsure about your unit, send us the make and model and we’ll let you know what to expect. Contact our team.
Yes. Donaldson installs and replaces indoor gas fireplaces. We’ll discuss what you’re looking for, assess the space and existing setup, and help you choose a fireplace that suits your home and budget. It’s part of our heating services, so we can look at your whole heating setup while we’re there.
That depends on the fireplace’s age and condition, the nature of the problem, repair history, parts availability and what you want from the system going forward. Many fireplaces can be repaired rather than replaced. We’ll inspect your existing fireplace and explain your options before you decide. Book an inspection.
Yes. A fireplace can appear to run normally while still benefiting from professional inspection and maintenance. Routine service keeps components clean, verifies operation and catches wear before it becomes a repair, so your fireplace is ready for the colder months. For your furnace, see furnace maintenance.
Leave the house right away, without switching anything on or off, and call your gas utility’s emergency line or 911 from outside. Don’t use the fireplace again until the leak has been found and fixed. Once the gas utility says it’s safe, call us now to repair the fireplace.
Helpful resources
Everything you need to make confident decisions about your home.
Need some assistance?
Let’s get started
Reliable home service from a trusted local team: honest advice, upfront pricing, and True Care coverage that keeps us in your corner long after the job is done.
Call (519) 439-4328 or schedule your service online.
