Plumbing repair & installation in London, Ontario
Plumbing problems? We’ll take care of it.
Donaldson Home Services provides plumbing repair, installation and 24/7 emergency plumbing service for homes in London and surrounding communities, from leak repair and running toilets to broken fixtures and plumbing that needs replacing. You’ll get upfront pricing before any work begins.
Signs it’s time to call a plumber
Some plumbing problems are obvious. Others start small and become more expensive if they’re left alone. If something is leaking, not working properly or showing signs of wear, it’s worth having a plumber take a look.
Call Donaldson if you’re dealing with:
Not every leak is visible: a water bill that keeps climbing can be the first sign. If you’re not sure what’s causing the problem, that’s okay. Our plumbers can diagnose the issue and explain whether repair or replacement makes the most sense.
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24/7 emergency plumbing
Burst pipe, active leak or water where it shouldn’t be? We offer 24/7 emergency service. Call us now and we’ll work to get a technician to your home the same day, subject to availability.
Plumbing repairs and installation without the guesswork
From everyday leaks and fixture problems to new installations, Donaldson’s licensed plumbers can take care of plumbing throughout your home. We’ll identify what’s needed, explain your options and provide clear pricing before work begins. For drain cleaning, water heaters or sump pumps and flood prevention, see our full range of plumbing services. Our plumbers serve homes in London and surrounding communities.
What to expect
Whether we’re troubleshooting a plumbing problem or installing something new, we’ll make the process straightforward from the moment you contact us.
Step one
Schedule service
Call us now, fill out the form, text us or schedule an appointment online, whatever’s easiest. Tell us what’s happening or what you’d like installed, and we’ll arrange a convenient time for one of our plumbers to visit your home.
Step two
Assess plumbing
For repairs, we’ll inspect the affected plumbing and identify what’s causing the problem. For installations, we’ll review the existing plumbing, the fixture or equipment being installed and anything required to complete the work properly.
Step three
Review options
We’ll explain what we found, walk you through the available repair, replacement or installation options and provide upfront pricing before work begins.
Step four
Repair or install
Once you approve the work, we’ll complete the repair or installation and test everything for proper operation. We’ll clean up the work area and make sure you know anything important about your new or repaired plumbing before we leave.
Plumbing repairs backed by our 90-day repair guarantee
Donaldson stands behind our plumbing repair work. If we’ve been in your home within 90 days and you’re still experiencing the same problem, we’ll come back and take another look with no additional trip charge. And when you proceed with your technician’s professional repair recommendation, that qualifying repair may be backed by our Lifetime Repair Guarantee for added peace of mind. Clearing a drain clog isn’t covered by either guarantee.
Why homeowners choose Donaldson
Honest advice, expert craftsmanship and a commitment to treating every home like our own, backed by 4.9 stars from 3,000+ Google reviews.
Local and family-owned
We’re not a franchise. Donaldson has been owned and run by Jamie and Anna Donaldson since 2013, and our reputation matters to us personally.
Honest recommendations
We explain every option in plain language and help you choose what’s right for your home and your budget, never simply what’s most expensive.
Upfront pricing
We give you the full price before any work begins, and what you’re quoted is what you pay. No hidden fees or unexpected invoice charges.
True Care protection
True Care brings parts and labour, diagnostics, annual maintenance and priority service together on qualifying new furnaces and air conditioners.
What your neighbours are saying about us
Should you repair or replace your plumbing?
When something goes wrong with your plumbing, replacement isn’t always necessary. Many problems can be repaired effectively, while aging fixtures, damaged components or recurring issues can make replacement the better long-term option. Here’s what to consider before deciding.
What’s actually causing the problem?
A leaking faucet, running toilet or visible water doesn’t always tell you exactly what’s wrong. The problem could be an individual component, a connection, the fixture itself or another part of the plumbing. Identifying the cause is the first step in determining whether a repair will solve it.
Consider the age and condition
A fixture that’s otherwise in good condition may only need a straightforward repair. If there’s significant corrosion, deterioration, cracking or other damage, putting money toward replacement may make more sense.
Look at how often it needs repairs
An occasional repair doesn’t necessarily mean something needs replacing. But if the same toilet, faucet or plumbing component continues causing problems, repeated service calls can make replacement a more practical long-term choice.
Compare the cost of repair and replacement
Sometimes repairing what you already have is clearly the economical option. Other times, the difference between a significant repair and installing something new may be small enough that replacement is worth considering. Donaldson will explain your options and pricing before you decide.
You don’t have to wait for something to break
Plumbing installation isn’t only about replacing failed fixtures. If you’re updating a faucet, toilet, sink or other plumbing fixture, Donaldson can professionally install the new one and make sure the connections are completed and tested properly.
Serving London, Ontario and surrounding areas
Locally based, with technicians across Southwestern Ontario. Don’t see your town? Give us a shout. Chances are we’re nearby.
Schedule a 2-hour arrival window for any home heating, air conditioning, or plumbing service. You’ll receive a text when we’re on the way, plus a photo of your technician so you know exactly who’s coming. Book now and experience service you can trust.
Plumbing repair and installation FAQs
Have more questions? We’ve got the answers.
Donaldson handles residential plumbing repairs including leaking pipes, running or leaking toilets, dripping faucets, sinks, showers, tubs and other plumbing fixtures. We service all makes and models, including systems we didn’t install. For specialized work, we have dedicated services for drain cleaning, sump pumps and water heaters: see all our plumbing services.
Donaldson installs residential plumbing fixtures including faucets, toilets, sinks and other compatible fixtures, then tests the connections before we leave. If you have a specific fixture in mind, contact our team and we’ll tell you how we can help. Replacing several fixtures as part of a remodel? Our plumbers also handle the plumbing on bathroom renovations.
It depends on the fixture’s age and condition, what’s causing the problem and whether it has needed repairs before. Significant corrosion, cracking or repeated service calls usually point to replacement. If both are reasonable, our plumber explains the differences and gives you upfront pricing before any work begins so you can decide. To have a plumber take a look, book online.
If it’s safe to do so, shut off the water supply to the affected fixture. For a significant leak that can’t be isolated, you may need to shut off your home’s main water supply. We offer 24/7 emergency service. Call us now and we’ll work to get a technician to your home the same day, subject to availability. If water is reaching the basement, see sump pumps and flood prevention.
Yes. We offer 24/7 emergency service. Call us now and we’ll work to get a technician to your home the same day, subject to availability. That includes active leaks, burst or frozen pipes, sewer backups and other plumbing problems that can’t wait, for homes in London and surrounding communities.
Yes. Donaldson stands behind our repair work with a 90-Day Repair Guarantee. If we’ve been in your home within 90 days and you’re still experiencing the same problem, we’ll come back and take another look with no additional trip charge. Qualifying repairs completed following our technician’s professional recommendation may also be backed by our Lifetime Repair Guarantee. Terms and conditions apply. Clearing a drain clog isn’t covered by either guarantee.
The cost depends on the plumbing problem, the fixture or materials required and the work involved. Donaldson provides upfront pricing before any work begins, so you’ll know what the recommended repair or installation will cost before deciding how to proceed. For water heaters specifically, see water heater repair and replacement.
Helpful resources
Everything you need to make confident decisions about your home.
Need some assistance?
Let’s get started
Reliable home service from a trusted local team: honest advice, upfront pricing, and True Care coverage that keeps us in your corner long after the job is done.
Call (519) 439-4328 or schedule your service online.
