Heat pump installation, repair and service in London, Ontario
One system, year-round comfort
Donaldson Home Services installs, repairs and maintains heat pumps for homes in London, Ontario and surrounding communities. Whole-home and hybrid systems heat and cool your home from one system, and your in-home estimate for a new heat pump is free. For rooms or homes without ductwork, see our ductless mini-splits.
Is a heat pump right for your home?
Heat pumps provide both heating and air conditioning in one system, making them an increasingly popular option for year-round home comfort. But the right solution depends on your home, existing equipment, and how you use your space.
A heat pump may be worth considering if you:
Not every home needs the same setup. Donaldson will assess your home and help you determine whether a heat pump (and which type) makes sense for you.
Reach out today!
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The right heat pump starts with the right fit
Heat pumps aren’t one-size-fits-all. The right system depends on your home, existing HVAC equipment, comfort needs, and how you plan to use it. Donaldson’s experienced team looks at the whole picture before recommending a solution, so you get a system designed to perform properly in your home.
From choosing the right equipment to proper installation and setup, we make sure your heat pump is built around your home, not the other way around. Heat pumps are part of our heating services. Compare them with furnace installation and ductless mini-splits, or see AC installation if you only need cooling. We install heat pumps for homes in London and surrounding communities.
What to expect
Installing a heat pump should be straightforward. Here’s what you can expect from your first conversation through professional heat pump installation.
Step one
Request a free estimate
Call us now, fill out the form, text us or schedule an appointment online. We’ll ask a few questions about your home, existing heating and cooling equipment and what you’re hoping to improve, then book your free in-home estimate.
Step two
Home assessment
We assess your home, existing HVAC equipment, ductwork and comfort needs to determine the right type and size of heat pump. We’ll also look at whether a ducted, ductless or hybrid system makes the most sense for your home.
Step three
Recommend
We walk you through suitable heat pump options, efficiency ratings, pricing and how each system would work with your existing equipment. You’ll get a clear recommendation and quote so you can make an informed decision without unnecessary upselling.
Step four
Install
Our licensed technicians install and configure your heat pump for proper heating and cooling performance. We test the system, clean up the work area, and walk you through how everything operates before we leave.
Heat pump brands we install
We install high-quality heat pumps from trusted manufacturers including Trane, Lennox, Goodman, Continental, RunTru, and GE. Whether you’re considering a whole-home heat pump, a hybrid system paired with a furnace, or a ductless heat pump, we’ll help you find the right solution for your home, comfort needs, and budget.
True Care: more than a warranty
Your new heat pump is an investment in year-round home comfort. On qualifying systems, Donaldson’s True Care Warranty provides long-term protection and added benefits to help you get more from your new system.
Why homeowners choose Donaldson
Honest advice, expert craftsmanship and a commitment to treating every home like our own, backed by 4.9 stars from 3,000+ Google reviews.
Local and family-owned
We’re not a franchise. Donaldson has been owned and run by Jamie and Anna Donaldson since 2013, and our reputation matters to us personally.
Honest recommendations
We explain every option in plain language and help you choose what’s right for your home and your budget, never simply what’s most expensive.
Upfront pricing
We give you the full price before any work begins, and what you’re quoted is what you pay. No hidden fees or unexpected invoice charges.
True Care protection
True Care brings parts and labour, diagnostics, annual maintenance and priority service together on qualifying new furnaces and air conditioners.
What your neighbours are saying about us
What to know before choosing a heat pump
Heat pumps aren’t one-size-fits-all. Understanding how they work, the different systems available, and why proper sizing matters can help you make a more informed decision for your home’s comfort.
How heat pumps heat and cool your home
Unlike a furnace that generates heat, a heat pump transfers heat from one place to another. In winter, it moves heat from outside into your home; in summer, it reverses the process to move heat outside. This allows one system to provide both heating and air conditioning throughout the year.
Heat pump options for your home
Heat pumps can be configured in several ways depending on your home and existing HVAC system. A whole-home system can provide heating and cooling throughout the house, while a hybrid system pairs a heat pump with a furnace for added flexibility as outdoor temperatures change. Ductless and multi-zone systems can provide targeted comfort in homes, additions or individual spaces where traditional ductwork isn’t practical.
Why proper heat pump sizing matters
A heat pump that’s too large or too small may struggle to operate efficiently or maintain consistent comfort. Proper sizing considers more than square footage, including your home’s layout, insulation, windows, ductwork and heating and cooling requirements. That’s why Donaldson assesses your home before recommending equipment.
Serving London, Ontario and surrounding areas
Locally based, with technicians across Southwestern Ontario. Don’t see your town? Give us a shout. Chances are we’re nearby.
Schedule a 2-hour arrival window for any home heating, air conditioning, or plumbing service. You’ll receive a text when we’re on the way, plus a photo of your technician so you know exactly who’s coming. Book now and experience service you can trust.
Heat pump installation and service FAQs
Have more questions? We’ve got the answers.
Heat pumps can be an efficient heating and cooling option for many homes, including homes heated by electric baseboards, but the right setup depends on your home, existing HVAC system, ductwork and comfort needs. Donaldson will assess your home and help you decide whether a whole-home, hybrid or ductless system makes sense, and your in-home estimate is free. For homes without ducts, see ductless mini-splits.
Yes. Modern cold-climate heat pumps are designed to provide efficient heating even when outdoor temperatures drop below freezing. Depending on your home, comfort needs and existing heating system, a heat pump can be used on its own or paired with a furnace as a hybrid system for reliable year-round comfort. See how a hybrid works with our furnace installation service.
Heat pump rebates and incentive programs may be available depending on the equipment you choose, your home and current program requirements. Because programs and eligibility change, our team can tell you which incentives may apply when you’re considering a new heat pump. Ask us about current rebates when you book, and see our financing options.
Yes. A heat pump can often be paired with an existing or new furnace to create a hybrid heating system. The heat pump handles heating when conditions suit it, and the furnace provides supplemental heat when needed. We’ll assess your existing equipment and recommend the setup that makes sense for your home. If your furnace is due for replacement too, see furnace installation.
Heat pump sizing should be based on your home’s heating and cooling requirements, not simply the size of your existing equipment. We assess your home’s size, layout, insulation, ductwork and existing HVAC system to recommend equipment that’s properly sized for reliable comfort and efficient operation. Book your free in-home estimate through our contact page.
Yes. Donaldson repairs and maintains heat pumps as well as installing them. We service all makes and models, including systems we didn’t install. Regular maintenance helps keep your system running efficiently, catches problems early and supports reliable heating and cooling all year. For yearly maintenance with added plan benefits, see our Membership Plans.
Helpful resources
Everything you need to make confident decisions about your home.
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Let’s get started
Reliable home service from a trusted local team: honest advice, upfront pricing, and True Care coverage that keeps us in your corner long after the job is done.
Call (519) 439-4328 or schedule your service online.
